Shipping & Delivery Policy

Effective Date: 2025-03-03
Last Updated: 2025-03-03

Welcome to Viktors Wardrobe. This Shipping & Delivery Policy outlines the terms regarding the shipment and delivery of our products. By placing an order on viktorswardrobe.com, you agree to the terms specified below.

1. GENERAL SHIPPING INFORMATION

  • We offer worldwide shipping.
  • Orders are processed within 1-2 business days from the date of purchase.
  • Customers will receive a confirmation email with tracking details once the order has been shipped.
  • We are not responsible for shipping delays caused by unforeseen circumstances such as customs processing, weather conditions, or courier disruptions.

2. SHIPPING METHODS & COSTS

We use the following carriers for shipping:

  • Domestic (Sweden): PostNord
  • International: UPS

Shipping rates are as follows:

  • Sweden: 79 SEK flat rate
  • Europe: 169 SEK flat rate
  • Rest of the world: 259 SEK flat rate

3. ESTIMATED DELIVERY TIMES

  • Sweden: 2-5 business days
  • International: 2-10 business days (depending on location and customs clearance)
  • Please note that delivery times are estimates and may vary due to external factors.

4. CUSTOMS, DUTIES & TAXES

  • All international orders may be subject to customs duties, taxes, and import fees determined by the destination country.
  • Customers are responsible for any additional customs charges or taxes incurred upon arrival. Viktors Wardrobe does not cover these fees.
  • We are not responsible for delays caused by customs clearance processes.

5. TRACKING & ORDER STATUS

  • All orders include tracking information, which will be sent via email once the order has been shipped.
  • Customers are responsible for monitoring their shipment status and contacting the courier for any delivery-related issues.

6. LOST, DAMAGED, OR STOLEN PACKAGES

  • Viktors Wardrobe is not liable for lost, stolen, or damaged packages once they have been handed over to the shipping carrier.
  • If an order is lost or significantly delayed, customers should contact the courier directly and file a claim.
  • If a package arrives damaged, please contact us within 48 hours with photographic evidence of the damage for possible resolution.

7. FAILED DELIVERIES & RETURNED PACKAGES

  • If a package is returned to us due to an incorrect shipping address, refusal to pay customs fees, or failure to pick up the package from a designated location, the customer will be responsible for reshipping costs.
  • If the package is not reshipped, a refund will be issued minus original shipping fees and any applicable return costs.

8. CONTACT INFORMATION

For any shipping-related inquiries, please contact us at:

By placing an order on viktorswardrobe.com, you acknowledge and agree to this Shipping & Delivery Policy.